Please read all the terms and conditions of sale enacted below before any purchases for our events.
These general terms and conditions apply to all commercial transactions within the website www.jalmicsworkshops.com (hereinafter the Website), and are applicable to Jalmics International Ltd and Jalmics International Corp. The domain is owned by Jalmics International Ltd. legally constituted company incorporated under the laws of the UK, registered at Companies House, registration number 12161518 located at College House, 2nd Floor, 17 King Edwards Road, London, HA7 7AE.
Jalmics International Ltd and Jalmics International Corp make every effort within its means to ensure that the information in the Website regarding prices, promotions and service conditions is accurate and correct and without error. Should any errors occur, which are beyond the control of Jalmics International Ltd and Jalmics International Corp, it would be immediately corrected, and if a customer made a purchase decision based on said error, Jalmics International Ltd and Jalmics International Corp would inform the customer of said mistake and the customer would have the right to cancel the order at no cost to themselves.
Terms and conditions of Jalmics International Ltd and Jalmics International Corp referred to herein as (”JALMICS”)
1 GENERAL CONDITIONS
1.1 “JALMICS” terms and conditions of sales are such that there is no right to refund for any products for any reason except in the case of total cancellation of the event. A commission of the order of 2.5% of the price of the product purchased will then be retained for charges incurred, and all refunds will be paid with this amount deducted.
1.2 “JALMICS” reserves the right to change the date and place of the event. No refund will be made if as a result of this you are unable to attend the event. ”JALMICS” is not responsible for external costs such as transportation and accommodation if the event is delayed or cancelled.
1.3 A guest may cancel their presence at the event for professional reasons. No refund of the ticket will be given. However, we will offer the option of exchanging your workshop with an alternate guest. Refunds will only be given in special circumstances wherein a comparable exchange cannot be made.
1.4 “JALMICS” reserves the right to modify the schedules of the workshops as well as the modification or the addition of new products if the circumstances so require.
1.5 “JALMICS” has the unequivocal right to refuse access to the event, without possibility of refund, to any participant who does not respect the guests, the members of “JALMICS” team as well as the general public and any venue staff. This right is extended to include unacceptable behaviour caused by excessive alcohol consumption or drugs and participants will be removed from the venue with no right to a refund.
1.6 All participants under the age of 16 must be accompanied by an adult, who also requires a ticket.
1.7 Access to the event is not allowed for children under 10 years old.
1.8 “JALMICS” does not allow access to the event to animals, with exception to service animals.
1.9 By attending our events you agree to allow “JALMICS” to use your image in any form of commercial promotion, including websites, news broadcasts, documentaries or stories, and social media with the understanding that this will not entitle you to compensation of any kind.
1.10 “JALMICS” assumes no responsibility for any comments or actions taken by the guests or staff members who act on their own initiative.
1.11 “JALMICS” assumes no responsibility or liability regarding accidents or lost/stolen objects.
1.12 All persons must attend with printed confirmation of their ticket as well as all other acquired products, (i.e. ticketed extras)
1.13 Attendees to the event must present a form of valid identification.
1.14 Any form of disruptive or violent behaviour will result in the immediate expulsion from the event.
1.15 Any items signed by guests must be previously approved by a member of the staff.
1.16 Guests can refuse to sign any object or product that they consider offensive or aggressive in any form.
1.17 For the duration of the event, if necessary, security personnel are authorized to ask for attendees’ identification or perform luggage searches.
1.18 The inclusion in all activities will be coordinated exclusively by the staff. Ignoring their guidance may cause conflicts, which might lead to expulsion from the event without any kind of indemnification.
2 Products Order
2.1 The pass being nominative, no refund will be possible if the buyer can no longer participate in the event. Ticketed Extras may be exchanged, but this is subject to availability of stock. Any change will result in a $5 charge.
2.2 The purchase of extras (Photoshoot, Autograph, Chat, etc.) is only available to Heroes of the Shadow World pass holders. No extra refund is possible if the buyer does not hold a pass or if an extra is purchased by mistake.
2.3 Once your order is validated, via the ticket office, it is imperative that you print all your proofs of purchases (sent to your email address). These tickets are essential to access the event and to access your Extras.
2.4 The seat numbers are allocated according to the date of purchase and the type of pass purchased (a seat number will be communicated to you on the day of the event). To sit side by side the passes must be purchased on the same order.
2.5 If unable to attend, pass holders may not transfer passes, until a transfer window timetable has been announced. However, before any transfers are made, prior authorization is required from “JALMICS”. NO PASS TRANSFERS WILL BE DONE WITHOUT PRIOR CONSENT. The financial transaction is the pass holder’s responsibility and must be carried out independently. JALMICS is not responsible for money changing hands between the parties involved in the transfer process. Once the financial transaction is complete, we must be notified of the new pass holder’s name wherein we will change the ticket to reflect the new pass holders name.
2.7 The time limit for the request of pass changes of any kind is 30 days before the event.
2.8 When getting more than one pass per person, the information of all attendees has to be provided to the organization.
2.9 If a pass is purchased on instalments, but the instalment payments are not made within the 30 day time limit then all monies previously paid will be forfeit with no right to refund. Should extras have been purchased then you may ask for authorisation to transfer them but there is no implied right to transfer. All monies paid to “JALMICS” for extras are forfeit in this instance.
3 Payment Terms
We accept the following payment methods for the purchase of passes and extras:
3.1 By debit card and credit card via the online ticketing site, through any payment means offered such as paypal or stripes. Note that a commission of about 2.5% of the price of the product purchased will be charged for the processing of payment by credit card and for editing the e-ticket.
3.2 By bank transfer (bank charges will be borne by the buyer): Send an email to firstname.lastname@example.org with the object of payment by bank transfer accompanied by the following information: Name and surname of the participant and email address. The procedure will be communicated to you once the payment is received
NB: Please note that payment by bank transfer corresponds to an option and the registration of the seat will only be recorded after receipt of the transfer.
4 Workshops / Questions & Answers
4.1 All types of cameras are allowed during the workshops. No flashes are allowed at any time. Please respect this or you will be asked to leave the workshop.
4.2 We must reiterate that any person found video/audio recording the workshops will be removed from the event , and the recording deleted from their device. This includes mobile devices such as phones.
The rule of no videos allows guests to interact or perform without fear of their comments or performance being replayed on the internet.
4.3 Any purchase of passes implies that the buyer and/or the attendee accept and agree to the terms and conditions listed above.